Kawaii Noir FAQ

1. What is Kawaii Noir?

  • Kawaii Noir is a brand that combines the aesthetics of kawaii (cute) culture with gothic and punk styles, drawing inspiration from Japanese culture. We offer unique handmade items and prioritize quality, sustainability, and creativity by using recycled and eco-friendly materials.

2. What types of products do you offer?

  • Currently, we offer sustainable fashion accessories, including 100% recycled scrunchies and Japanese knot bags. We’re expanding our product line, so stay tuned for more kawaii goth items!

3. Where are your products made?

  • All of our products are handmade in Canada with love. We prioritize using recycled, organic, and natural materials purchased in Canada to minimize our environmental impact.

4. How can I place an order?

  • You can place orders directly on our website once we launch. Keep an eye on our social media for updates and official announcements about the launch date!

5. Do you offer international shipping?

  • Yes, we ship internationally! Shipping costs and delivery times may vary based on your location, and you’ll be able to see these details at checkout.

6. What payment methods do you accept?

  • We accept major credit cards, debit cards, and PayPal. For added convenience and security, we use secure payment gateways to ensure that your information is safe.

7. What is your return policy?

  • We want you to love your Kawaii Noir purchase! If you're not satisfied with your item, please contact us within 14 days of receiving it for a return or exchange. Note that some items may be non-returnable due to their handmade nature.
  • But please reach out if you have an issue with your order, and we will do our best to fix it.

8. How long will it take to receive my order?

  • Orders are typically processed within 3-5 business days. Shipping times vary depending on your location, but standard shipping within North America generally takes 5-10 business days, while international orders may take longer.

9. Do you offer custom or personalized items?

  • No, unfortunately, at the moment we are limited on customization. But hopefully, as we expand, we can offer more customization options in the future.

10. Are your products Eco-friendly?

  • Absolutely! Sustainability is at the core of our brand. We use recycled materials whenever possible, and we’re constantly looking for new ways to reduce our environmental impact.

11. What materials do you use in your products?

  • We use a mix of recycled, organic, and natural materials, including recycled fabrics for our scrunchies and Japanese knot bags. Each item is carefully crafted to ensure quality and sustainability.

12. Can I buy your products in stores?

  • Currently, Kawaii Noir products are exclusively available through our website and at select craft and vendor events. Follow us on social media for updates on where you can find us in person!

13. How can I stay updated on new products and events?

  • You can subscribe to our newsletter, follow us on social media, and keep an eye on our blog for the latest updates, new product releases, and event announcements.

14. Who is behind Kawaii Noir?

  • Kawaii Noir is a small, independent brand created and run by Tara Stoltz. Tara is passionate about combining cute and gothic aesthetics with a commitment to sustainability.

15. How can I contact Kawaii Noir?

  • You can reach us through our Contact Us page on the website or via our social media channels. We’re always happy to hear from our customers and fans!

16. Are you a business looking to supply Kawaii Noir products?