At Kawaii Noir, we aim to make your shopping experience as smooth and secure as possible. Our Payment Policy provides details about accepted payment methods, transaction security, and any fees or charges that may apply. Please review the information below to understand how we handle payments and protect your personal information.

1. Accepted Payment Methods

We strive to provide a range of convenient payment options to suit your preferences. Kawaii Noir accepts the following payment methods:

• Credit and Debit Cards: We accept all major credit and debit cards, including Visa, MasterCard, American Express, and Discover.
• PayPal: For those who prefer PayPal, this option is available for fast and secure transactions.
• Digital Wallets: We accept Apple Pay and Google Pay for a quick and secure checkout experience on mobile devices.

2. Currency

• All transactions are processed in CAD. Please check with your bank for current exchange rates if you are purchasing from outside of Canada.
• International customers may incur additional fees due to currency conversion or international processing by their bank. These fees are not controlled by Kawaii Noir, and we recommend contacting your bank for any questions about international charges.

3. Transaction Security

We take the security of your payment information seriously and use industry-standard measures to protect your data:

• SSL Encryption: Our website is secured with SSL (Secure Sockets Layer) encryption, ensuring that all data exchanged between your browser and our servers is encrypted and protected.
• PCI Compliance: We comply with PCI DSS (Payment Card Industry Data Security Standard) requirements to safeguard your payment information during every transaction.
• Secure Payment Processors: We work with trusted third-party payment processors (such as Stripe and PayPal) to handle transactions securely. Your credit card information is never stored on our servers.

4. Taxes and Fees

• Sales Tax: Kawaii Noir is required to collect sales tax for orders shipped to certain regions, as per applicable laws. Sales tax will be calculated and displayed at checkout, based on your shipping address.
• Customs and Import Fees (International Orders): If you are placing an international order, you may be subject to customs duties, import fees, or taxes imposed by your country’s customs office. Kawaii Noir is not responsible for these charges, and they are not included in the total at checkout. Please check with your local customs office for more information on potential fees.

5. Payment Processing and Timing

• Order Confirmation: Once your payment is successfully processed, you will receive an email confirmation with your order details. This email serves as proof of purchase.
• Payment Verification: In some cases, your order may require additional verification to protect against fraudulent transactions. If this is necessary, we will reach out to you by email for further information, and your order may experience a brief delay.

6. Failed or Declined Payments

If your payment is declined, please review the following options:

• Check Payment Information: Ensure that all details (card number, expiration date, CVV) are entered correctly.
• Contact Your Bank: Some banks may flag online transactions or international purchases as suspicious. Please contact your bank to authorize the transaction.
• Use an Alternative Payment Method: If you continue to experience issues, try using a different payment method (e.g., PayPal or a different credit card).

7. Refunds and Cancellations

• Refunds: If you request a refund, it will be issued to your original payment method. Please allow 5-10 business days for the refund to appear in your account, as processing times may vary depending on your bank.
• Cancellations: Orders cannot be modified or cancelled once they have been processed. If you need to make changes to your order, please contact us as soon as possible, and we will do our best to assist before processing begins. Once an order is shipped, we are unable to cancel it.

8. Disputes and Chargebacks

If you encounter any issues with your payment or believe there has been an error, please contact us directly. We are here to help resolve any concerns and ensure you have a positive experience. In the event of an unauthorized or disputed charge, please reach out to us before initiating a charge back with your bank, as this allows us to assist you more efficiently and resolve the matter amicably.

9. Contact Us

If you have questions regarding our Payment Policy or need assistance with a payment issue, please don’t hesitate to reach out to us at kawaiinoirbrand@gmail.com or through our Contact Us page. We’re here to help and will respond as quickly as possible.

Thank you for supporting Kawaii Noir and for being part of our mission to create a sustainable, mindful shopping experience. We appreciate your trust and look forward to providing you with a seamless and secure payment process.