Shipping Policy

At Kawaii Noir, we aim to provide a reliable and smooth shipping experience for our Canadian customers. This Shipping Policy outlines our shipping methods, costs, processing times, delivery estimates, and any additional considerations for orders shipped within Canada. Please read this policy carefully to understand the shipping process for your Kawaii Noir order.

1. Order Processing

  • Processing Time: Orders are typically processed within 1-3 business days (Monday to Friday) after payment is received. During peak times, such as holiday seasons or new product launches, processing times may be extended to 3-5 business days due to high order volume.
  • Order Confirmation: Once your order is placed, you will receive an order confirmation email. When your order is shipped, a second email with tracking information (if applicable) will be sent to keep you updated on your package’s journey.
  • Custom Orders: If your order includes custom or personalized items, please allow extra time for processing. Custom orders may take up to 7-10 business days to prepare before they are shipped.

2. Shipping Methods and Costs

We offer a variety of shipping options to suit your needs. Shipping costs are calculated based on your order’s total weight, size, and destination within Canada.

Standard Shipping

  • Carrier: Canada Post Regular Parcel or comparable carrier
  • Cost: Calculated at checkout based on weight and distance.
  • Estimated Delivery Time: 5-8 business days for most Canadian locations.
  • Tracking: Standard shipping includes tracking information for you to monitor your order’s progress.

Expedited Shipping

  • Carrier: Canada Post Expedited Parcel or comparable carrier
  • Cost: Calculated at checkout based on weight and distance.
  • Estimated Delivery Time: 2-4 business days for most Canadian locations.
  • Tracking: Expedited shipping includes tracking and often provides faster, more reliable delivery times.

Priority Shipping

  • Carrier: Canada Post Xpresspost or comparable carrier
  • Cost: Calculated at checkout based on weight and distance.
  • Estimated Delivery Time: 1-2 business days for most Canadian locations.
  • Tracking: Priority shipping includes tracking with faster delivery and additional shipping guarantees.

Please note that delivery times are estimates provided by Canada Post and other carriers. Kawaii Noir cannot guarantee exact delivery dates, as delays may occur due to unforeseen circumstances, such as weather conditions or postal service disruptions.

3. Free Shipping Promotions

  • From time to time, Kawaii Noir may offer free shipping promotions within Canada. If a promotion is active, the details, including minimum purchase requirements, will be displayed on our website. Free shipping may apply to standard shipping only.
  • Exclusions: Some locations, oversized items, or heavy shipments may not qualify for free shipping. Additional fees may apply if the item exceeds standard weight or size limits for free shipping.

4. Remote and Rural Area Shipping

  • Extended Delivery Times: Shipping to rural or remote areas (such as the Northern Territories) may require additional delivery time beyond our standard estimates. Please allow an extra 2-5 business days for delivery to these regions.
  • Surcharges: In some cases, additional shipping fees may apply for deliveries to remote or hard-to-reach areas. If an additional charge is necessary, we will notify you during checkout or after order confirmation.

5. Tracking Your Order

  • Once your order is shipped, you will receive a tracking number via email. You can use this tracking number to monitor your package’s progress and estimated delivery date on the carrier’s website.
  • Tracking Delays: Please note that tracking updates may be delayed by 24-48 hours after shipment. If you do not see tracking updates, please allow time for the carrier to scan and update your shipment’s status.

6. Shipping to P.O. Boxes

  • Kawaii Noir is able to ship to P.O. boxes within Canada. However, certain carriers or shipping methods may not be available for P.O. box addresses. If there are any limitations, you will be notified at checkout.

7. Delivery Issues

  • Incorrect Address: Please double-check your shipping address during checkout. Kawaii Noir is not responsible for packages delivered to incorrect addresses provided by the customer. If you realize there is an error in your address after placing your order, please contact us immediately at kawaiinoirbrand@gmail.com.
  • Lost or Stolen Packages: Once your order has been marked as delivered by the carrier, Kawaii Noir is no longer liable for lost or stolen items. If your package does not arrive or is marked as delivered but you cannot locate it, please contact Canada Post or your local carrier to inquire. We recommend checking with neighbors or nearby locations as well.
  • Undeliverable Packages: If a package is returned to us due to an incorrect address, refusal, or failure to retrieve the package from the carrier, we will contact you to arrange re-shipment. Additional shipping fees may apply for re-delivery.

8. Damaged Packages

  • In the rare event that your package arrives damaged, please retain all packaging materials and contents. Contact us at kawaiinoirbrand@gmail.com within 7 days of delivery with a description and photos of the damage. We will work with you to resolve the issue, which may include a replacement or refund, depending on the situation.

9. Customs, Duties, and Taxes

  • Domestic Orders: For orders within Canada, applicable taxes (such as GST, PST, or HST) will be calculated and displayed at checkout. Kawaii Noir is not responsible for any additional taxes or fees that may be imposed by local governments after delivery.
  • International Orders: At this time, we primarily ship within Canada. If you are interested in placing an international order, please reach out to us for potential shipping options.

10. Delayed or Missed Deliveries

  • Carrier Delays: While we strive to ensure timely delivery, Kawaii Noir cannot control delays caused by Canada Post or other shipping carriers. If your package is delayed, we recommend monitoring your tracking information for updates. If there is a significant delay, please contact the carrier directly or reach out to us for assistance.
  • Holiday Shipping: During peak holiday seasons, delivery times may be extended due to increased demand on shipping carriers. We encourage customers to place orders early during the holidays to account for possible delays.

11. Shipping Confirmation and Contact Information

  • Once your order has shipped, you will receive a confirmation email with tracking details and a summary of your purchase. If you do not receive a confirmation email, please check your spam folder or contact us at kawaiinoirbrand@gmail.com to ensure that your order was successfully processed.

12. Customer Support

  • If you have questions or concerns regarding your shipment, please feel free to reach out to our Customer Support team at kawaiinoirbrand@gmail.com. We are available Monday to Friday during regular business hours to assist you with your order and any shipping inquiries.

Thank you for choosing Kawaii Noir! We appreciate your support and look forward to delivering your sustainable, handcrafted items with care and reliability. If you have any further questions about our Shipping Policy or need additional assistance, don’t hesitate to contact us.