At Kawaii Noir, we take pride in the quality and craftsmanship of our products and are committed to providing a positive shopping experience for all of our customers. Due to the nature of some of our items and our commitment to high standards of hygiene and quality, not all products are eligible for returns or refunds. However, we value your satisfaction and encourage you to reach out with any concerns you may have. Please read our Refund Policy carefully for details on eligible and non-eligible items and instructions on how to proceed if you experience an issue.

1. Non-Refundable Items

Due to health and hygiene concerns, certain products cannot be returned or refunded. These items include but are not limited to:

• Scrunchies: As scrunchies are personal items that come into close contact with hair, they are considered non-returnable once purchased to ensure the highest hygiene standards for all customers.
• Custom and Personalized Items: Any items made to order, personalized, or specifically tailored for an individual customer are non-refundable.
• Sale or Clearance Items: Items marked as final sale, discounted, or part of a clearance event are not eligible for refunds.

We appreciate your understanding of these restrictions, which help us maintain a high level of quality and safety for our customers.

2. Refund Eligibility for Other Products

For eligible items, we offer refunds under the following conditions:

• Unworn and Unused Condition: Items must be returned in their original, unused, and unworn condition with tags and packaging intact.
• Proof of Purchase: We require a receipt or proof of purchase to process any refund request.
• Return Window: Refund requests must be initiated within 14 days of receiving the item. Refund requests made after this period will not be eligible.

Please note that customers are responsible for return shipping costs, unless the item arrived damaged or incorrect due to an error on our part.

3. Exceptions for Damaged or Defective Items

We understand that on rare occasions, issues such as manufacturing defects or damage during shipping may occur. In these cases, please contact us promptly to resolve the issue:

• Contact Us: If your item arrived damaged or defective, please reach out to us within 7 days of receiving the product at kawaiinoirbrand@gmail.com. Include your order number, a description of the issue, and photos showing the damage or defect.
• Resolution Options: Depending on the situation, we may offer a replacement, repair, or full refund. Please note that replacements and refunds for defective or damaged items will be handled on a case-by-case basis to ensure the best resolution.

4. How to Request a Refund

If you have an eligible item you would like to return, please follow these steps:

• Step 1 – Contact Us: Email kawaiinoirbrand@gmail.com with your order number, a brief explanation of why you’re seeking a refund, and any supporting photos if necessary.
• Step 2 – Wait for Approval: Our team will review your request within 1-3 business days and confirm whether your item is eligible for a return and refund.
• Step 3 – Ship the Item: Once approved, please package the item securely and send it back to the address provided in our return instructions. We recommend using a tracked shipping method for your peace of mind.
• Step 4 – Refund Process: Once we receive and inspect the returned item, we will issue your refund. The refund will be applied to your original payment method within 5-10 business days, depending on your bank or credit card provider’s processing times.

5. Partial Refunds

In certain situations, partial refunds may be granted at our discretion. For example:

• Items Not in Original Condition: If an item is returned with obvious signs of use or without original packaging, we may issue a partial refund.
• Late Refund Requests: Refund requests made outside of the return window may be eligible for a partial refund depending on the circumstances. Please contact us to discuss potential options.

6. Additional Notes on Refunds

• Original Shipping Fees: Shipping fees are non-refundable, except in cases where the return is due to an error on our part, such as incorrect or defective items.
• International Orders: If you’re returning an item from outside our domestic shipping area, please note that we are unable to cover return shipping costs, customs duties, or any associated fees for international returns.
• Gift Returns: If you received a Kawaii Noir product as a gift and would like to request a refund, please contact us to discuss possible solutions. Refunds for gifted items may be issued as store credit.

7. We’re Here to Help

Customer satisfaction is important to us, and we strive to ensure that each purchase meets your expectations. If you have any questions, concerns, or are unsure whether your item qualifies for a refund, please reach out to us at kawaiinoirbrand@gmail.com. Our team will be happy to assist and provide guidance on the best solution.

Thank you for supporting Kawaii Noir. We appreciate your understanding of our Refund Policy and our efforts to uphold hygiene and quality standards. Your satisfaction is our priority, and we’re always here to listen and help make things right if an issue arises.